CIMSPA Level 2 Gym Instructor Professional Standards

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Understand the local demographics of their organisation’s customers and how this affects the products and services offer.

Customer expectations and aspirations within the fitness facility environment

Know how to build social support and inclusion within the fitness facility environment

Know how to obtain feedback to support membership retention

Customer service 4 Topics

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Understand their organisation’s products and offer.

Understand a typical customer journey in a fitness facility environment

Understand how to present themselves in a professional and approachable manner, in line with organisational standards.

Understand the importance of customer retention and how to influence customer retention

Customer engagement 5 Topics

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Understand different methods to engage with customers: e.g. face-to-face,telephone, written (letters, email, posters), social media, digital technology.

Know different types of conflict and how to manage them

Know different methods to build rapport in order to maximise the customer experience

How to support safe and enjoyable use of the fitness facility.

The importance of ‘walking the gym floor’ and being accessible and approachable to clients

Customer communication 2 Topics

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Observation/non-verbal techniques/body language, open/closed questioning, active listening

How to adapt communication methods to meet the needs of customers from differing backgrounds, cultures, experience etc.

Customer feedback 2 Topics

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Understand different methods to obtain customer feedback and channels of recording and reporting in line with organisational procedures

Understand the feedback cycle and the impact of their role on the customer experience

Cleaning substances 1 Topic

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Understand the principle uses and suitability of a range of cleaning substances relevant to the gym environment e.g. anti-bacterial spray.

Cleaning equipment 1 Topic

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Understand the principle uses and suitability of a range of cleaning equipment e.g. mop, paper towels etc

Safe systems of work 1 Topic

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Understand standard operating procedures with regards to routine maintenance and cleaning, adhering to: manufacturer’s guidelines, control of substances hazardous to health (COSHH), manual handling techniques, electrical safety and security and safe storage of equipment

Personal safety 1 Topic

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Know personal protective equipment, risk assessments and emergency action plans.

Hazards 2 Topics

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Know how to identify hazards relating to: activity areas and gym; people, physical risks.

*Understand risk assessments and reporting procedures.

Cleaning schedules 2 Topics

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Know the cleaning routines and organisational standards relevant to the gym environment.

* Know how to maintain the safety of themselves and others

Waste management 1 Topic

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Know the different types of waste e.g. hazardous and non-hazardous and how to dispose of it, in line with the organisation’s environmental policy.

Structure and function of the circulatory system 6 Topics

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Location of the heart

Function and structure of the heart.

How blood moves through the four chambers of the heart

Systemic and pulmonary circulation.

Structure and functions of blood vessels

Systolic and diastolic blood pressure

Structure and function of the respiratory system 5 Topics

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Location of the lungs

The function and structure of the lungs

Main muscles involved in breathing.

Passage of air through the respiratory tract

Process of gaseous exchange of oxygen and carbon dioxide in the body (to cover internal and external respiration)

Structure and function of the skeleton 7 Topics

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Functions of the skeleton

Structures of the axial skeleton

Structures of the appendicular skeleton

Classification of bones

Structure of long bones

Stages of bone growth

Posture, in terms of: curves of the spine, neutral spine alignment, movement potential of the spine and postural deviations of the spine.

Joints 5 Topics

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Classification of joints

Structure of synovial joints

Types of synovial joints and their range of motion

Joint movement potential and joint actions

Anatomical terms of location

Muscular system 6 Topics

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Three types of muscle tissue and their characteristics and functions

Structure of skeletal muscle

Name and location of the anterior/posterior skeletal muscles.

Structure and function of the pelvic floor muscles

Types of muscle action

Skeletal muscle fibre types and their characteristics.

Life-course of the musculoskeletal system 3 Topics

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Young people (13-18)

Antenatal and postnatal period.

Older adults (50 plus)

Energy systems 5 Topics

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How carbohydrates, fats and proteins are used in the production of energy/adenosine triphosphate

Use of the three energy systems during aerobic and anaerobic exercise: e.g. according to different type/duration/intensity of exercise

Anabolism, catabolism and excess post-exercise oxygen consumption (EPOC).

By-products of the three energy systems and their significance in muscle fatigue.

Effect of endurance training/advanced training methods on the use of fuel for exercise

Nervous system 4 Topics

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Role and functions of the nervous system

Principles of muscle contraction

The principles of muscle contraction: e.g. all or none law, sliding filament theory, stretch reflex and reverse stretch reflex, size principle of motor unit recruitment

How exercise can enhance neuromuscular connections and improve motor fitness.

CIMSPA Level 2 Gym Instructor Professional Standards

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About Instructor

Mark

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