Transcend L2 Certificate in Gym Instructing

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01. Duty to fulfil gym instructor role

Professional conduct and ethics (CIMSPA) 3 Topics

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Know how to conduct themselves and portray a professional image

Know roles and responsibilities of self and others involved in the programme including the client and other staff/professionals.

Know relevant industry codes of professional conduct/ethics related to own role

02 Duty to practice professionally

National guidelines, legislation and organisational procedures 8 Topics

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The importance of data protection, client confidentiality and avoiding conflict of interest

Health and safety at work, disclosure and barring service (DBS), safeguarding children and vulnerable adults, equality and diversity, personal liability insurance.

Control of substances hazardous to health, reporting of injuries, diseases and dangerous occurrences regulations, electricity at work regulations, first aid regulations.

Individual organisational policies and procedures in relation to own role and responsibilities, normal operating procedures (NOPs), organisation emergency action plans (EAPs), importance of risk assessment and how to conduct it.

*Understand storage plans and how to create one

Understand the health and safety implications of assembly, dismantling, hygiene and storage of equipment.

Know about manufacturer’s guidelines and where to locate them.

Understand manual handling requirements in relation to own role.

Professional development 3 Topics

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CPD activities

Understand how to complete self-reflection/evaluation to aid personal development.

Know relevant legislation/policy and guidelines relating to CPD.

Business acumen 3 Topics

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Know how to financially plan (profit and loss, tax, national insurance, liability insurance and music license fees etc).

Understand organisation’s/own product offer and how to support secondary spends where appropriate

Importance of digital media and digtal media

03 Duty to clean and maintain the gym environment

Cleaning substance 1 Topic

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Understand the principle uses and suitability of a range of cleaning substances relevant to the gym environment e.g. anti-bacterial spray.

Cleaning equipment 1 Topic

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Understand the principle uses and suitability of a range of cleaning equipment e.g. mop, paper towels etc

Safe systems of work 1 Topic

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Understand standard operating procedures with regards to routine maintenance and cleaning, adhering to: manufacturer’s guidelines, control of substances hazardous to health (COSHH), manual handling techniques, electrical safety and security and safe storage of equipment

Personal safety 1 Topic

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Know personal protective equipment, risk assessments and emergency action plans.

Hazards 2 Topics

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Know how to identify hazards relating to: activity areas and gym; people, physical risks.

*Understand risk assessments and reporting procedures.

Cleaning schedules 2 Topics

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Know the cleaning routines and organisational standards relevant to the gym environment.

* Know how to maintain the safety of themselves and others

Waste management 1 Topic

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Know the different types of waste e.g. hazardous and non-hazardous and how to dispose of it, in line with the organisation’s environmental policy.

04. Duty to maximise the customer experience

Customer needs 4 Topics

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Understand the local demographics of their organisation’s customers and how this affects the products and services offer.

Customer expectations and aspirations within the fitness facility environment

Know how to build social support and inclusion within the fitness facility environment

Know how to obtain feedback to support membership retention

Customer service 4 Topics

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Understand their organisation’s products and offer.

Understand a typical customer journey in a fitness facility environment

Understand how to present themselves in a professional and approachable manner, in line with organisational standards.

Understand the importance of customer retention and how to influence customer retention

Customer engagement 5 Topics

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Understand different methods to engage with customers: e.g. face-to-face,telephone, written (letters, email, posters), social media, digital technology.

Know different types of conflict and how to manage them

Know different methods to build rapport in order to maximise the customer experience

How to support safe and enjoyable use of the fitness facility.

The importance of ‘walking the gym floor’ and being accessible and approachable to clients

Customer communication 2 Topics

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Observation/non-verbal techniques/body language, open/closed questioning, active listening

How to adapt communication methods to meet the needs of customers from differing backgrounds, cultures, experience etc.

Customer feedback 2 Topics

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Understand different methods to obtain customer feedback and channels of recording and reporting in line with organisational procedures

Understand the feedback cycle and the impact of their role on the customer experience

05. Drive behaviour change through client motivation and health promotion

Lifestyle and health promotion 8 Topics

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Understand the components of a healthy lifestyle and factors that affect health and wellbeing.

Understand the UK physical activity guidelines for different ages and the dose-response relationship

*Know the nationally-recognised healthy eating recommendations Copy

Know how to seek evidence-based/reputable health and wellbeing advice.

Understand the benefits of physical activity/exercise to health and wellbeing.

Know how to tailor advice on the components of a healthy lifestyle according to the individual client

Know how to communicate the health-related benefits of exercise to clients.

Know how technological advancements can be used to support the customer experience to increase physical activity levels, motivation and focus: e.g. wearable technology, pedometers, smartphone apps

Prevention and management of common health conditions 4 Topics

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Understand the prevalence and health implications of the UK population

Know professional role and scope of practice in relation to other relevant specialists when offering health and wellbeing advice and guidance.

Know how physical activity/exercise can help to prevent and manage common health conditions: chronic conditions including coronary heart disease, stroke, type 2 diabetes, cancer, obesity, mental health problems and musculoskeletal conditions.

Know the range of relevant exercise or health professionals that clients can be signposted/referred onto when they are beyond own scope of practice/area of qualification.

Behaviour change and exercise adherence 3 Topics

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Understand the stages of change/trans-theoretical model of behaviour change

Understand the role of intrinsic and extrinsic motivation in exercise adherence

*Know a range of techniques/approaches that can motivate adherence to exercise

06. Drive behaviour change through awareness of anatomical and movement systems

Structure and function of the circulatory system 6 Topics

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Location of the heart

Function and structure of the heart.

How blood moves through the four chambers of the heart

Systemic and pulmonary circulation.

Structure and functions of blood vessels

Systolic and diastolic blood pressure

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Course Includes

37 Lessons
159 Topics